Bots in Travel: Fare Scraping & Excess Transactions

Monday, September 13th 2021 14:28 GMT / 15:28 CET

About this event

A recent Netacea survey revealed that 96% of travel companies stated their website had been attacked by bots over the last year.

Travel and tourism businesses across the globe have suffered at the hands of Covid-19, but while companies try to get back their feet, the threat of malicious bot traffic has only been intensified by the pandemic.

Fare scraping and skewed look-to-book ratios cause airlines and travel booking sites major problems, with the move to dynamic pricing, the factor of external pricing services, and the lack of control over online travel agents worsening the costly ramifications for businesses.

In this webinar, we are joined by a panel of travel cybersecurity experts to discuss how the industry has changed throughout Covid-19, why it is crucial for travel businesses to detect and mitigate bad bot activity, and how airlines can maintain control over their flight prices post-pandemic and beyond.

Here’s what you’ll learn:

  • How Covid-19 accelerated bot activity targeting online travel and tourism companies
  • The damage of fare scraping and excess web requests on travel booking sites
  • How travel companies can take back control of their look-to-book ratio
  • How to protect your business from ATO, loyalty program abuse and other automated threats to the travel industry

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Meet our speakers

  • Matthew Gracey-McMinn, Head of Threat Research at Netacea

    Matthew Gracey-McMinn is an experienced Cyber Threat Intelligence professional with an MSc from the University of Oxford. In his current role at Netacea, he researches and investigates the impact of malicious bots on online businesses and their customers. In his previous role at ReliaQuest, he was the Core Team analyst, working with the world's largest companies in responding to cybersecurity incidents, hunting for undetected attackers, identifying sub-optimal practices, and improving security models.

  • Yasmin Duggal, Cybersecurity Content Specialist at Netacea

    Yasmin Duggal is a technical writer at Netacea specializing in cybersecurity. In her current role in the marketing team, she works closely with the Threat Research team to produce detailed yet accessible content on the latest trends within bot management and the wider cybersecurity landscape. In her previous position at a cloud hosting company, she gained experience working with professionals from across the tech industry.

  • Graeme Harvey, Enterprise Sales Manager in Travel and Tourism at Netacea

    Graeme Harvey is an Enterprise Sales Manager specializing in travel and tourism at Netacea. His experience working across cybersecurity has led to helping world-renowned airline brands and online travel agents protect themselves from sophisticated bot attacks for over five ANN CA years.

  • Ann Cederhall, Travel Technology Specialist at LeapShift

    Ann Cederhall has extensive experience in the travel industry with multiple airlines and travel distribution vendors. In addition, she has a background in corporate travel having worked closely with a global travel management company. Her core expertise as an NDC and ONEOrder expert lies in bridging the business and technology requirements of travel companies. Ann is a frequent speaker and panelist at industry events such as Airline Information and Rail and Revenue Management Forum and has published several high-noticed articles in the travel industry press.